1. Contact Information
For any shipping-related questions, please contact us at:
Email: 6232qaz@gmail.com
Website: https://master-direct.shop/

2. Processing Time

  • Orders are processed within 1–3 business days (excluding weekends and public holidays).

  • You will receive a confirmation email with tracking information once your order has been shipped.

3. Shipping Rates & Delivery Estimates

  • Shipping charges are calculated at checkout based on weight, dimensions, and destination.

  • Estimated delivery times (after processing):

Region Standard Shipping Express Shipping
Domestic (Country) 3–7 business days 1–3 business days
International 10–20 business days 5–10 business days

Please note: Delivery times are estimates provided by carriers and may be affected by customs, weather, or other delays outside our control.

4. Customs, Duties & Taxes

  • For international orders, customs fees, import duties, or VAT may apply upon delivery. These charges are the customer’s responsibility.

  • We are not responsible for delays caused by customs clearance.

5. Order Tracking

  • A tracking number will be sent to your email as soon as your order ships.

  • You can also track your order by contacting us at 6232qaz@gmail.com

6. Incorrect or Incomplete Address

  • Please double-check your shipping address at checkout.

  • If a package is returned due to an incorrect address provided by the customer, you will be responsible for the reshipment cost.

7. Lost or Damaged Packages

  • If your package is damaged upon arrival, please email photos of the damage and your order number to 6232qaz@gmail.com within 7 days.

  • For lost packages, contact us after the estimated delivery window has passed. We will work with the carrier to resolve the issue.

8. Shipping Restrictions

  • We currently do not ship to P.O. boxes, APO/FPO addresses, or the following countries/regions: [List any restricted locations, if applicable].

  • Some products may be subject to additional shipping restrictions due to size, weight, or legal regulations.

9. Changes to This Policy
We may update this Shipping Policy at any time. Changes will be posted on this page with a new effective date.

10. Contact Us
If you have any further questions:
Email: 6232qaz@gmail.com
Website: https://master-direct.shop/